Booking Terms & Conditions
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| 1 |
All bookings are made with East Europe Rail Tours Ltd (hereinafter referred to as "The Company") and are subject to its conditions. No contract exists until The Company has received a booking form, accompanied by the appropriate deposit. |
| 2 |
The individual booking the tour/representative of a tour party/booking agent (hereinafter referred to as "The Client") warrants that he/she has the authority to complete and despatch the booking form on behalf of the party who shall be bound by the terms of these conditions. The deposit paid will be considered as part payment of the holding cost, which is payable at least six weeks prior to departure. |
| 3 |
The Company reserves the right to:
(a) cancel a booking up to the time when the final balance becomes due, or at any time in force majeur circumstances. In such a case The Company will refund all monies received from the client (less expenses) and shall be under no further liability.
(b) place The Client, where force majeur circumstances make it necessary, in hotels or trains different from, but of the same standard as, those mentioned in the itinerary, booking form or confirmation. This applies to a situation where The Client has already left for the country of destination. Otherwise, The Client will be offered alternative travel/accommodation arrangements or a full refund of all money paid (less expenses). |
| 4 |
Compensation will not be payable if The Company is forced to cancel or in any way change The Client's holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or circumstances amounting to force majeur beyond the control of The Company. In addition, The Company will not be liable for any losses or additional expenses due to the aforementioned risks. |
| 5 |
The Company limits liability with regard to air, sea, rail carriers and the provision of accommodation to the extent of the relevant international conventions. |
| 6 |
Any contract of carriage by rail, air or sea shall be subject to the General Conditions of Contract according to which tickets are issued. |
| 7 |
The Company shall not be held liable for any costs, losses or inconvenience should disruption to its schedule be caused by the late arrival or cancellation of any form of transport (air, sea, rail, land) which is outside the sphere of its control. However, in such circumstances all help will be given to clients affected through no fault of their own to enable them to join the tour party. |
| 8 |
If The Client is prevented from travelling on any transport because, in the opinion of a person in authority (police, security, driver, pilot or captain) they appear to be intoxicated by alcohol or under the influence of drugs, or carrying an offensive weapon, The Company's responsibility for The Client's journey ceases. Full cancellation charges will then apply and no refunds will be possible. The Company will be under no obligation whatsoever for compensation or for any further costs The Client may incur. |
| 9 |
The Company reserves the righ to refuse a tour booking from anyone if it believes that the participation of that person might jeopardise:
(a) their own safety or the safety of others.
(b) the enjoyment of the tour by other passengers;
(c) the reputation of The Company.
Furthermore, anyone who wilfully acts in a way to cause such jeopardy on a tour may, in serious cases, be considered by The Company to have given notice that their participation in the tour is ended and will leave at the earliest convenience. The Company will be under no obligation whatsoever for compensation or costs under these circumstances. |
| 10 |
The company advises the client to use one of our partners for flights, visas, insurance, complete packages or extra services.
The flight elements will be bonded under the partners own bonded schemes (ATOL, ABTA, IATA or simular).
A contract will exist between the client and the partner once they issue a confimration invoice.
East Europe Rail Tours Ltd cannot accept any liability for any problem incurred with a partner. Partners are listed below and on the Booking Section and Flights and Visas (website only). These may change or be added to from time to time.
Our Partners in U.K.
Poltours Travel Agency (Barbara) (not packages)
20 The Avenue, London. W13 8PH
Tel: 020 8810 5625 Fax: 020 8810 6949
Website: www.poltours.co.uk
Ukranian Travel (Paul)
Falcon House, Victoria Street, Chadderton, Oldham. OL9 0HB
Tel: 0161 652 5050
Website: www.ukraine.co.uk
Our Partners in U.S.A.
Tatry Travel Services (Helena)
P.O.Box 221, Newtown, PA 19840-2221, U.S.A.
Tel: 1-215-579-0852 Fax: 1-215-579-7863
Website: www.tatry.com
Global Travel & Communications Inc (Janine)
125 St Paul's Blvd. Suite 302, Norfolk, VA 23454
Tel: 888-407-1800 Fax: 757-622-4693
Website: www.travel-ims.com |
| 11 |
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992", all passengers booking a "package" with The Company are fully protected for their initial deposit and subsequently for the balance of all monies paid to The Company if there should be curtailment or cancellation of The Client's arrangements due to the insolvency of The Company. |
| 12 |
All seating/sleeping areas on transport chartered or operated by The Company (trains, buses, taxis, trams) are designated as non-smoking areas, irrespective of whether notices in such vehicles support this position. On trains smoking is usually permitted in corridor areas which are segregated from seating areas, or vestibule ends. Clients hiring a Parlour Car may receive dispensation to smoke in all areas of accommodation designated for their sole use. |
| 13 |
Clients should note that, when travelling abroad, safety standards and regulations conforming to local laws could be less or more stringent that those to which they are accustomed. It is The Client's responsibility to check aspects that may concern them to satisfy themselves that their requirements are met. |
| 14 |
The company accepts no responsibility for the validity of Clients' passports or visas, or for the refusal of visas by the issuing authorities. It should be noted that those wishing to enter Poland must have at least six months validity remaining on their passport. |
| 15 |
The Laws of England shall apply in all respects and English Courts of Law shall have sole jurisdiction. |
| 16 |
Insurance will be added to all accounts unless The Client specifically states that they have made their own arrangements, details of which must be given at the time of booking. |
| 17 |
The websites, brochures, leaflets or any other relevant literature are issued on the sole responsibility of The Company. They are not issued on behalf of, or do not commit, any airline described therein which is used on The Company's tours. |
| CHANGES AND CANCELLATIONS |
| 1 |
Cancellation charges before departure are as follows:
| Up to 64 days before departure |
loss of deposit only, plus costs |
| 63-28 days before departure |
40% |
| 27-15 days before departure |
60% |
| 14-0 days before departure |
100% |
(Cancellation charges are shown as a percentage of the price of the cancelled holiday.) |
| 2 |
In the event of The Client wishing to transfer or alter their arrangements, this can be effected upon payment of £40 GBP per person, providing at least sixty days notice is given and provided that accommodation and transport facilities are available at the time of request. Any later alterations are only at the discretion of The Company and will incur further charges. No guarantee can be given that any transfers or alterations are possible, but The Company will do its best accommodate the client. |
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COMPLAINTS
In the event of a complaint, The Client should advise their tour courier in writing during the holiday. The courier is there to help and may well be able to settle the problem to the Client's satisfaction immediately. Should The Client remain dissatisfied they should write to The Company, giving full details (including their holiday reference number), within 28 days of the completion of their holiday.
SURCHARGES |
| 1 |
The tour details will nominate the exchange rate and currency on which the prices for the tours are based. For each 5% difference in the exchange rate, The Company reserves the right to decrease/increase the price of the tour. Any changes will be notified in advance to The Client. |
| 2 |
The prices of the tours are also subject to surcharges on the following items:
- Government action, aircraft fuel, overflying charges, security,
- Airport increases in landing fees and scheduled air faires
These are normally absorbed into the cost of your holiday. If, however, there is a substantial increase in any of these charges which entails a rise of more than 10% on The Client's holiday price, they will be entitled to cancel their holiday with a full refund, except for administrative charges, holiday insurance premium (where applicable) and any amendment charges. |
